Shipping & Returns
We can ship to virtually any address in the world.
Note that there are restrictions on products with some countries (such as Australia), and some products cannot be shipped to international destinations such as fresh items or seeds. When you place an order, Canada Post will automatically estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you select, shipping date estimates may appear on the shipping quotes page. Surface shipments to international customers do not generate tracking codes.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Please note that standard surface shipping for international orders does not come with tracking information.
When shipping gifts to the US, please note that in order to clear customs, we must declare the contents of each package. unfortunately this gets printed on the outside of the box.
We ship every day between Monday and Friday, shipments received before noon are usually shipped out the same day. Tracking numbers are automatically assigned when we are able to use the automated system. If you are ordering a rush item after noon and you need to get it fast, call us to make sure we can get it to you fast enough.
If a package is shipped using a courier such as CanPar or FedEx, we are unable to ship to PO boxes and the cost to ship to residential addresses is higher than shipping to businesses.
Shipping fresh and frozen items such as with mushrooms, wild leeks or berries and fruit is not available through our website, though products are listed online as Out Of Stock for local pick up at our Danforth Street location. The cost and logistics for next day couriers can be prohibitive. If you have bulk orders for fresh items that need shipping, please contact us at forbes@wildfoods.ca and we can ship out using 1 or 2 day service. Frozen items will need to be used when they arrive and not placed back in a freezer.
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Returns Policy
You may return damaged or faulty items within 15 days of delivery for a full refund. Please take a photo of the item and send it to us with a description of what went wrong. Broken items such as a bottle of maple syrup or jar of honey will not require a return, just take a picture of the damage and we will send out a replacement.
You should expect to receive your refund within two weeks of contacting us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Before returning unwanted product that is not defective or broken be aware that we are not responsible for returns that are destroyed by courier companies and can only issue refunds if the product arrives back to us in good condition.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.